Anderson Teak Rialto Arm Chair

Anderson Furniture Warranty

Anderson honors the Limited Warranty to the original retail purchaser, to be free from the manufacturing defects and workmanship, but does not include any small cracks in the end grain of wooden furniture. Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping cost from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser. After one year from the date of purchaser, the customer will be responsible to packing, and all the shipping and transportation costs. A 1-Year Limited Warranty is given to all frames used in upholstered chairs, love seats, sofas, ottomans, loungers, benches and tables for commercial use. However, a 2-Year Limited Warranty is given for residential use for the same products mentioned above.

Anderson honors the Limited Warranty to the original retail purchaser, to be free from the manufacturing defects. Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping cost from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser. After one year from the date of purchaser, the customer will be responsible to packing, and all the shipping and transportation costs. A 1-Year Limited Warranty is given to all frames used in upholstered chairs, love seats, sofas, ottomans, loungers, benches and tables for commercial use. However, a 2-Year Limited Warranty is given for residential use for the same products mentioned above.

Anderson warrants the seat cushions to you, the original retail purchaser, for 1 year from date of purchase, against loss of resiliency. All cushioning will soften with normal use and will conform to the shape of the user. This should be considered normal wear, and not as a loss of resiliency or a manufacturing defect. Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping costs from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser. All cushions order are final. No return, no refund after the cushion is being made.

Anderson warrants patio umbrellas and umbrella bases to the original retail purchaser for 1 year against manufacturing defects from exposure conditions, splitting and rusting. Fabrics are warranted for 1 year. At the discretion of the manufacturer, a damaged part will be replaced free of charge (excluding shipping) with the proof of purchase.

Warranties do not cover damage Caused by abusive use, Caused by lack of reasonable use or necessary care as well as maintenance, Worn out and fading due to exposure to ocean air (when use at beach area), Normal fading of fabrics or upholstery materials, Changes in wood color due to natural aging of the wood or sunlight exposure, Break of table tops caused by umbrella, Glass tabletops, Cracking of tubing due to high pressure to water or freezing temperatures, Wind damage, or Acts of Nature.

Proof of purchase is required with the valid date of warranty only from the original buyer. Pictures or other proof may also be required to claim the warranty.

These Limited Warranties provide coverage to the original purchaser and do not apply to rented uses. These Limited Warranties do not apply to any merchandise purchased,as is, or second-hand nor to any merchandise purchased at a distress sale, going-out-of business sale, or from a liquidator. All warranties, express and implied, cover only normal usage. No warranty, express or implied, applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning, or care.

PremiereAdirondackChairs.com 30 Day Return Policy

If for any reason you are not satisfied with your purchase, you can return or exchange any item under our general return policy with the exception of some custom made cushions/pillows, rush orders, and closeouts within thirty (30) days of receipt as long as the product is returned in a new and unused condition inside its original packaging.

The customer is responsible for shipping and handling costs both ways (this applies for free shipping items as well). An additional 25% restocking fee applies on orders over $5,000.00 for Anderson Furniture products.

Damaged Items

Please inspect your items when they are delivered. If you receive a damaged product, you will have the option with the shipping company to refuse delivery. Please document with the carrier the specific damages incurred to the product. Contact us by phone with details of the problem so that we may return or exchange your merchandise. If the damage is not discovered upon delivery, we allow our customers 15 days to report any damage to us. You must submit your claim in writing with supporting photos. It takes up to 5 business days to review and accept your claim. After your claim has been approved we reserve the right to send replacement parts or completely replace the damaged item at no additional shipping cost to the customer.

Please read our RETURNS page for more details about our return policies.

ALL INTERNATIONAL ORDERS ARE FINAL. If your international shipment arrives damaged, we will work with you to exchange or repair your item. We do not accept returns for international orders.

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