All Things Cedar Warranty Policy
If you receive a defective item All Things Cedar will, at its discretion and expense replace any parts that are found defective within 15 days of purchase. All Things Cedar must be notified by email with supporting pictures of defective item or part. All Things Cedar 15 day warranty covers the replacement of any defective item or part, it does not cover a refund for a return. If you would like to cancel your order and return the product you will need to make arrangements to return the item to us as outlined in our returns policy below.
All Things Cedar Shipping Damage Policy
When receiving delivery of your shipment be sure to open each box and inspect the merchandise before accepting delivery. If you discover you merchandise is damaged refuse delivery or notate damage on shippers copy of freight bill. Then contact us and we will replace the item at no cost to you. If you decide to cancel your order, you will be responsible for returning the item to us as outlined in our returns policy above. If you accept a damaged shipment without notating the damage on drivers waybill you must notify us by email within 3 days with supporting photos of the damaged product and photos of all internal and external packaging. All Things Cedar will replace your product free of charge however the freight company will not rebate your shipping costs. Therefore You will be required to pay for freight charges involved with shipping the replacement to you. In the event you would like to cancel the order you will need to make arrangements to return the item to us as outlined in our returns policy below.
PremiereAdirondackChairs.com 30 Day Return Policy
If for any reason you are not satisfied with your purchase, you can return or exchange any item under our general return policy with the exception of some custom made cushions/pillows, rush orders, and closeouts within thirty (30) days of receipt as long as the product is returned in a new and unused condition inside its original packaging.
The customer is responsible for shipping and handling costs both ways (this applies for free shipping items as well).
Please inspect your items when they are delivered. If you receive a damaged product, you will have the option with the shipping company to refuse delivery. Please document with the carrier the specific damages incurred to the product. Contact us by phone with details of the problem so that we may return or exchange your merchandise. If the damage is not discovered upon delivery, we allow our customers 15 days to report any damage to us. You must submit your claim in writing with supporting photos. It takes up to 5 business days to review and accept your claim. After your claim has been approved we reserve the right to send replacement parts or completely replace the damaged item at no additional shipping cost to the customer.
Please read our RETURNS page for more details about our return policies.
ALL INTERNATIONAL ORDERS ARE FINAL. If your international shipment arrives damaged, we will work with you to exchange or repair your item. We do not accept returns for international orders.