Shine Company Warranty
Shine Company warranties to the original purchaser for a period of one year of residential and commercial use starting from the date of purchase. This warranty covers any defects in the manufacturing and workmanship of the furniture components.
Specifically excluded from this warranty Shine Company shall not be liable for neglect of necessary care; improper assembly or handling of products, abnormal use of products, the application of paint, varnish or other chemical coating, abuse of hardware caused defects by their assembly, unexpected acts of nature (fire, flood, lightning, ice, earthquake, acts of God, hurricanes, tornadoes, tropical storms, and any damage caused by wind over which Shine Company has no control). This warranty specifically excludes coverage for fadding, color change or color match on any group settings due to environmental condition. The warranty does not cover wear and tear effects on the furniture under normal use.
The original purchaser is responsible for providing proof of purchase and a written description of the defect. Three possible solutions are replacement or repair of the defective merchandise, replacement or repair of defective component, or authorization repairs by a third party. If the product is not returned within 30 days of date of purchase, the customer is responsible for all shipping and transportation costs associated with their claim.
PremiereAdirondackChairs.com 30 Day Return Policy
If for any reason you are not satisfied with your purchase, you can return or exchange any item under our general return policy with the exception of some custom made cushions/pillows, rush orders, and closeouts within thirty (30) days of receipt as long as the product is returned in a new and unused condition inside its original packaging.
The customer is responsible for shipping and handling costs both ways (this applies for free shipping items as well).
Please inspect your items when they are delivered. If you receive a damaged product, you will have the option with the shipping company to refuse delivery. Please document with the carrier the specific damages incurred to the product. Contact us by phone with details of the problem so that we may return or exchange your merchandise. If the damage is not discovered upon delivery, we allow our customers 15 days to report any damage to us. You must submit your claim in writing with supporting photos. It takes up to 5 business days to review and accept your claim. After your claim has been approved we reserve the right to send replacement parts or completely replace the damaged item at no additional shipping cost to the customer.
Please read our RETURNS page for more details about our return policies.
ALL INTERNATIONAL ORDERS ARE FINAL. If your international shipment arrives damaged, we will work with you to exchange or repair your item. We do not accept returns for international orders.