To place an on order on Premiere Adirondack Chairs, please use our secure
online shopping cart and enter your credit card information. If you would like
to place your order by phone, please call us toll free at 1-888-815-3538.
If you have any questions regarding any of our products or services, you can
email us 24 hours a day, 7 days a week, at cs@premiereadirondackchairs.com,
but why not just give us a call?
We answer our phones!
Customer care representatives are available by phone and toll free at
1-888-815-3538 from 9am to 5pm EST Monday through Friday.
Our Help Desk
In order to help you in the most efficient way possible, we offer an outstanding
Help Desk.
By going to our contact us page, you can ask a question, make a suggestion, or
get any other kind of help you require. Once you send an email to that address,
your own customer file and ticket number will automatically be generated. Of
course, we’re always happy to hear from you by phone if that’s the method you
prefer. Using our help desk avoids hold times and phone tag, it will also create
a paper trail of your issue and you will be guaranteed a response within 24
hours or sooner.
Guarantees and Returns
We pride ourselves in providing world-class products to our customers and we
guarantee that you will be more than pleased with your order. Nevertheless, rest
assured that you can return any item for any reason or no reason. We strive for
100% customer satisfaction! Because of the nature of the items, some items may
require a restocking fee.
Your Satisfaction is Not Enough – We insist that you be Ecstatic with Anything
You Order from Premiere Adirondack Chairs
Methods of Payment
We accept Visa, MasterCard, American Express and Discover.
We also accept cashier’s checks and personal checks. In the event you use a
personal check or cashier’s check, please send to:
Attn: Controller
Hopemaru Enterprises Inc.
51 Glen St
Natick, MA 01760
All orders by check or money order will be sent 10 business days after your check has cleared at our bank.
Delivery Time
Most orders ship within 1-2 weeks from when your order was placed. Product
descriptions may provide a shopping estimate time to ship. Some of our suppliers
ship directly to you so you may receive your items in multiple shipments. If you
require a rush order, please call us, toll-free 1-888-815-3538 to discuss
special arrangements.
Shipping
Premiere Adirondack Chairs ships standard ground delivery a wide variety of
carriers within the United States depending on the size and destination of the
order. If you desire more rapid delivery (or international delivery), please
call us we would be happy to discuss that with you.
Sales Tax
There is no sales tax when you order from Premiere Adirondack Chairs. Yes, that
right, 0% sales tax on all orders! (Except MA residents)
Rush Orders
In the event that you would like to request a rush order on any of the items at
Premiere Adirondack Chairs, please call us during normal business hours at
1-888-815-3538. We will do whatever we can to accommodate you.
Thank You for Ordering at Premiere Adirondack Chairs!
|
